Our Testimonials & Reviews
There is no greater testament than that of a valued customer...Testimonial vs Review...
Let's define a testimonial and a review:
- Testimonials are gathered, owned and managed by the business that provided the service.
- Verified to be an actual customer who has been provided service by company.
- Generally, they are more indepth outlining the service received.
- Most companies will not ask an un-satisfied customer for a testimonial.
- Reviews are collected and managed by a third party, without the business being involved in the process.
- Company providing service, has no control over postings.
- Shows overall preformance of companies service.
- Customer can view the good & bad reviews.
- Many 3rd parties do not verify that work was actually done by said Company
- Invalid/Phony reviews can be posted, such as the competition.
- Affects overall performance rating, even when negative reviews are not truthful.
- Not an easy process to remove invalid reviews.
- Pros
- Cons
- Pros
- Cons
About 80% of customers research a product or service before speaking to a sales person, and this includes reading reviews and testimonials.
Is is important for the customer to keep in mind, that you as a customer, may have different standards than another customer, therefore a 5 star review from one customer maybe different from the standards you would require to give a 5 star review. Likewise, is true with a 1 star review or it may be from someone who is impossible to please.
Sun Coast Roofing & Solar has faith and confidence in the services we provide, that we are open to both reviews and testimonials.
Write A Testimonial
Our Testimonials
A sampling of some of our customers who chose to write a testimonial..."We strive to create a satisfied customer, who will create customers by referring them to us."
Our Reviews
A sampling of customer reviews from many different sources...Our Customer's Say it Best!
BBB Reviews!
The first roofer we saw in our neighborhood after Hurricane Michael was Eric Johnsa of Sun Coast roofing.
I am usually wary of those who show up after a disaster wanting to provide services, but Eric seemed to be genuine and trustworthy, so I listened. Everything he told me then and since was exactly what he and the company did.
I am extremely happy with our new roof and my experience with the company.
After getting 3 quotes, my husband and I decided on Sun Coast Roofing Services, Inc. Kyle M. talked about the process of re-roofing our home taking it down to the plywood, showed us samples of the leak barrier which self-seals around nails and various types of shingles. He stated all the workers were all master elite certified roofers and were employees of Sun Coast Roofing Services and not sub-contractors. The first day all the old singles and tar paper was removed, and all plywood was re-nailed with ring shank nails, and any plywood that showed signs of decay replaced. Once this was completed the self-adhesive leak barrier was applied. By the end of the day they had the entire roof dried in and new singles delivered and placed on the roof ready for the workers to install the next day. The next day a smaller crew arrived and completed 70% of the roof and inspection was called for the next day to complete the roof. Start to finish was 3 days. Our home is 2200 sq. ft. At the end of each day the workers went around the house picking up any debris that did not go into the dumpster. Every phase of the work was EXACTLY as Kyle explained and we are extremely happy. Kudos to Sun Coast Roofing Services and only for doing an excellent job but also doing it at a very reasonable price.
Working with an architect-public adjuster team for close to 24 months after Matthew (October 2016), I was unable to get the estimates needed for my insurance company to adequately fund my roof replacement.
Hearing good things about SunCoast from a reliable source, I contacted SunCoast, who arrived the following morning to assess the scope, and then a day later SunCoast arrived again with the detailed estimate needed to begin the process.
Spearheading the upfront claims effort would be Mr. Eric Johnsa who engaged directly with my insurance company where, to date, the funding provided by my insurance company has not only doubled, but where SunCoast continues to present the details for further funding required to do this job right.
Facebook Reviews!
Zack was amazing with helping me get threw this process, due to fighting with the insurance company it had been hard. But every step of the way zack helped walk me threw the process and was incredibly patient with me! The crew who actually did the roof was great!! Came and knocked my roof out in two days!! Left my backporch area in cleaner shape then it was when they started!! Absolutely 100% impressed with this entire process!! Thanks for making my dreams guys!!
Chuck and his crew installed a beautiful roof on our hurricane Michael damaged house. Chuck communicated well and addressed our damage concerns. We needed the complete deck replaced and they did an excellent job on decking and shingles. His crew worked quickly and efficiently and kept the work site clean every day before they left. What a relief to have a leak free roof once again! They also have the best labor and materials warranties that we have seen to date.
Sun Coast Roofing did an AMAZING job on our roof. Zak and Tammy were extremely helpful and quick to answer any questions we had. The crew that worked on our roof were professional and did a great job of cleaning up afterwards. We appreciate all the hard work done by everyone. Great customer service and quality work.
We are very grateful.
Yelp Reviews!
Sun Coast in New Smyrna Beach just finished my roof and I am very satisfied with the job they did. They actually started earlier than expected and were done in 2 days. Crew was hard working and did a great job. Did an EXCELLENT job of cleaning up after they were finished, used tarps to protect things before starting. I dealt with Kevin Sims and think he is a definite asset to this company. Returned my calls, answered my questions, always polite and professional.
I have recommended them to others and my neighbor is planning on using them as well after seeing what a great job they did and how good my roof looks.
Thank you Suncoast Roofing! You stood by your word when there was an installation issue by an unscrupulous former employee. Rick was very attentive as were superintendents Kevin and Ralph. You had my best interest in mind to do the right thing and address my situation promptly and I thank you for that. The roofers, Wayne and Matt, who arrived the other day to do the work were friendly, professional and certainly took an interest in repairing my roof the correct way.
There are not many businesses that care about the job after the fact, but this was a refreshing reminder of what good old-fashioned care is like.
Thank you again and well done!
We were very happy with the new roof from Sun Coast. Quality roofing materials, in fact the city inspector was impressed with the underlayment system.
I do suggest you review the job with Ralph the company supervisor for Sun Coast what you expect. Our contract stated and we spoke with the crew that we were to get a ridge vent. That wasn't done but Ralph made sure it was eventually done.
We would recommend Sun Coast. Good customer service, good installation and a great product!
The person I spoke to (Zach) from Sun Coast was professional and knowledgeable. All my questions were answered and the quote was very reasonable. The crew lead by Roberto was also very professional. They were done in 2 days and the clean up was absolutely perfect. Nothing was left on my property. I would highly recommend Sun Coast to anyone needing a new roof.
RateABiz Reviews!
Sun Coast roofing were awesome. My wife and me were devestated by hurricane Michael.
We called Sun Coast roofing and Eric J came out, and set our minds at ease. They took care of all the insurance end of it, which made it easier for us to tend to the rest of the mess from the hurricane. They came ripped off the old roof and installed a new one, we did a metal roof with a wide variety of colors to choose from we chose I call it sage. The man Mike who did the roof was awsome we even became friends with him.
Suncoast did a great job I cant thank them enough.
SunCoast Roofing has treated us like family.They replaced our entire roof and skylights. We have been very pleased with the work they did. Even though it has been 14 years since they replaced the roof when I called to tell them I had a leak they came right out. They recognized us and we caught up on what we had done over the years. They found that the problem wasn't the roof it was the bracket for our solar panels that caused the leak. Since they were here they checked all the nails on the roof and cleaned the roof debris.
I was not charged a penny for their work on a very, very hot day. I encourage people to work with their contractor and try to work out problems. Then when the work is done, write a positive review and say thank you for a job well done. I have already referred this business to others and they too are pleased with the treatment they received.
Getting a new roof is a very troubling experience from the time you have a leak until the time of the last inspection the not knowing if it's going to rain before it's done and before the last inspection wondering if it's done properly, well I worried for nothing, my roof was done to perfection and I was assured of that all along the way. Sun Coast was very personable and professional, Cathy answering the phone Raymond giving the quote, Patrick doing the inspections the men doing the job so efficiently, Ralph gave me a timeline of things to expect, and Rick confirming in the end when it was all done and inspected that if I need anything to call and let him know. If I ever need a new roof I won't have to worry I'll just call Sun Coast, and believe them when they say there is nothing to worry about.
Google Reviews!
Exceeded my expectations! Nathan Lewis handled our total new roofing job in a calm, pleasant, efficient way. No stress at all for us! He had everything planned out so that the job went quickly and every detail had been carefully thought out. The men working on the roof worked hard, yet were always cheerful and pleasant. Nathan made sure we had his number, and said feel free to call him anytime with any questions. He came back to check on the job often, sometimes 2 or 3 times a day.
We could not be more pleased!
When you find a good contractor, you stick with them. Believe it or not, this is the third roofing job our family has needed in the last couple years and we've turned to Sun Coast each time. (Two different homes, with three different roof issues. Yes, it's been a weird couple years.) As it turned out, the third time was the biggest and most difficult to arrange, due to an insurance claim issue associated with a recent hail storm. Following a thorough inspection and true to his word, Eric from Sun Coast maneuvered his way through the maze of insurance company demands and came through for us, exactly as he said he would.
Way very cool.
Eric & Will provided outstanding service. From their initial consultation through our meeting with our insurance adjuster Sun Coast Roofing was great! We especially enjoyed the professionalism and dedication of their on site supervisor Margarito.
I would highly recommend Sun Coast Roofing for all your roofing needs.
Kyle and Frank and the whole crew were great. Kyle said four days to get it done they had it done in three and also found me an excellent stucco contractor to take care of some issues that were the fault of the builder when the house was built in 1991.
So as I said Sun Coast did an excellent job keep up the great work guys.
After Hurricane Michael, I had to reroof two houses. One was done by a different contractor and I had a very bad experience. So I learned the building code and how to roof my house. Sun Coast Roofing did an excellent job, and I know because I watched them do it right. Peel and Stick underlayment, quality GAF shingles with the right number of nails in the right places and not overdriven, professional and courteous crew. Eric Johnsa, my salesman and main point of contact, answered all my questions and was very responsive. The price was slightly lower than what insurance paid me.
I don't know how I could have asked for a better experience.
I just wanted to comment on the beautiful job Sun Coast Roofing and Solar did on our home in Melbourne, FL. Also the great customer service we received through out the whole process. Will Redmond did an outstanding job regarding any concerns that we had. They provided every service that was on the contract that we negotiated with them.
I would highly recommend their services and have already referred someone to Will.
Kyle Mishler and his team at Suncoast are the most honest roofers I've ever worked with. As an insurance agent who sells homeowners insurance, I am constantly having to tell clients to repair or replace their roof. Kyle has helped elderly clients repair when they would have replaced unnecessarily, saving them thousands of dollars. He has given tremendous pricing to young families on their first home. He is fair, competitive and cares.
Thank you!
If I was to say that I was happy and satisfied with Sun Coast Roofing it would be an understatement!...No I was ecstatic! This is because Will Redmond was a true advocate for me with my insurance company which took all the stress off of me. Both Will and Cavan Fitzgerald were professional and very caring individuals. Margarito and his crew were proficient and polite. My roof for the first time is up to code and this is my 3rd roof in 37 yrs, even the original contractor didn't have it up to code. I have and will continue to recommend Sun Coast Roofing to many. So nice to have a company that has integrity and has your back! Since our roof was put on our home they are also in the process of restoring our ceilings and I am just as impressed with Rory Smith their Construction Services Supervisor. He has definitely gone the extra mile to see that everything is being taken care of to my satisfaction.
The character and professionalism of these workers at Sun Coast Roofing and Solar if I had to rate between 1-10 would most assuredly be a 10.
I have nothing but praise for the professional experience I have had thus far with Sun Coast Roofing located in NSB. Everyone has been extremely courteous, prompt, and helpful. Special kudos to Eric Johnsa for his handling of the claim with the insurance company. Not only did he achieve a favorable result with the claims adjuster, he also relieved me of the stress of the experience. Eric is very knowledgeable and when coupled with his calm, courteous demeanor it has been a pleasant experience. We expect to have our roof installed within a few weeks and we feel confident we will be completely satisfied! Also special thanks to Jeff Fidler for all his work.
We highly recommend this company!